OVERVIEW
The brief
Parcelpath ran a regional last-mile delivery operation losing margin to manual dispatch, paper-based tracking, and reactive customer service. They needed a custom operations platform that would replace a tangle of spreadsheets and off-the-shelf tools — and it had to work for drivers on the road, not just planners in an office.
THE CHALLENGE
What made this hard
Parcelpath ran a regional last-mile delivery operation losing margin to manual dispatch, paper-based tracking, and reactive customer service. They needed a custom operations platform that would replace a tangle of spreadsheets and off-the-shelf tools — and it had to work for drivers on the road, not just planners in an office.
OUR APPROACH
How we tackled it
We mapped the operation end to end with their dispatchers and drivers before designing anything. The result was a real-time tracking and dispatch platform with a driver-facing mobile app and an operations command centre. We prioritised the highest-leverage workflows first, so cost savings showed up in week one of rollout, not week ten.
WHAT WE BUILT
The product
Dashboard — main view
Onboarding flow
Core feature — detail
Mobile experience
TECH STACK
RESULTS
What happened next
- Reduced operational costs by 34% within two quarters
- Cut average dispatch time per run from 9 minutes to under 90 seconds
- Live tracking across 100% of active shipments
- Driver app adopted by 95% of the fleet within three weeks
- Customer 'where is my parcel' queries down 61%
CLIENT VOICE
“Parcelpath isn't a website — it's the system our entire operation runs on. Galaxen embedded with our dispatchers, built the thing they actually needed, and the cost savings showed up the week we rolled it out.”
MORE WORK
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